Monthly news summary of all the happenings and up and coming events in the Scottish Traditional Music scene.
We are delighted you have come to visit Foot Stompin’. Here are some answers to questions we get asked on a regular basis. If there is anything you don’t understand or need help with don’t hesitate to get in touch. You can contact us by email, telephone or send us a message via our live chat.
Q. How do I find my way round your website?
A. The blue tabs with white writing in the bar across the top of the site will take
you to a selection of the current top sellers in the various types of product we
sell on the website – CDs, DVDs, Books. The blue/green coloured panels down the
left side of the pages show our complete stock of CDs, Books, DVDs etc divided into
categories eg fiddle, bagpipe, harp music, Celtic bands, Scots Song, Gaelic
song etc., listed by title in alphabetical order. There are also tabs for our Forum,
Artists, Music Downloads (including ringtones), our monthly Radio Programme , information
guides, Newsletters and Podcasts. If you are looking for a specific CD, book,
or artist simply type the title/name into our ‘Search’ box. You will find the ‘search’
box located on every page in the blue bar which runs along the top of the site.
Q. I’ve found what I want, how do I place an order?
A. To order online simply click on the ‘Buy Now’ button located on the right side of each product page. You will be taken to your ‘shopping basket’ where you will see the item you have just selected (along with the price plus a delivery charge). From here you can either continue shopping by clicking on the “<<< Continue Shopping” link or “Proceed to Checkout”. If you have clicked “Proceed to Checkout” and have not logged in you will be taken to the Login page. If you have not registered with Foot Stompin’ before see our Registration section. When you have logged in you will be taken to our checkout page. Here you will have a last chance to alter quantities and shipping addresses*. (At any point you can choose to see the prices displayed in British pounds, Euros or US dollars by clicking on your chosen currency logo in the top bar where it says ‘Your Currency’). You then click “Proceed to Payment” where you will be taken to make your payment through our partners at the WorldPay Secure Server.
*Please note, when you are asked to select a delivery address for your purchase,
if it is outside the United Kingdom, the postage charge displayed earlier will change
slightly to reflect your destination.
Q. I’m getting a strange popup asking for my details when I pay for my order in WorldPay?
A. You might come across a popup whilst processing your credit card details through Worldpay. This called 3D Secure and is a new technical standard developed by Visa and MasterCard to further secure CNP transactions over the Internet. It often appears as a pop up box when you are trying to pay for an item. You will not see this on Foot Stompin' but it might come up when you leave our site to pay for you purchase through Worldpay. It is totally legitimate although it does surprise people who are not expecting it. If you have any problems you can read more at 3-D Secure Page. If you have any problems please contact us.
Q. Do you confirm receipt of orders?
A. Yes. You should receive an automated email confirming your order immediately. In this doesn’t happen, check your junk mail box in case it gets caught in your spam filter!
Q. Can I order from you offline?
A. Yes. By telephone 0044(0)131 441 3135. Most recognised debit/credit cards taken. Order hotline: 10am - 9pm BST (Weekends 11am - 5pm BST)
Paying by cheque. You can also email us your order and we will let you know the price including p&p for your area. Cheques must be in British Pounds. Orders are sent on receipt.
Q. How do I find out about the status of my order?
A. Information about your order and can be found by logging in to Foot Stompin’ and clicking on ‘My Account’
Q. My order hasn't arrived what do I do?
A. Orders are usually sent within 24 hours and an order dispatch email is sent to you. Notification of unreceived orders must be reported to Foot Stompin' within 6 weeks of date of order, otherwise no refund or replacement can be made. Complaints about orders received must also be made within 6 weeks of date of order or no replacement or refund can be considered.
Q. How long from order to delivery?
A. We aim to despatch orders within 24 hours by first class mail (UK) and small packet airmail (overseas). UK customers should expect delivery within 1-2 days. Rest of the world ideally within 6-7 working days but we have no control over the delivery timescale once packages are mailed. You will receive an email when you order is dispatched.
Q. Can I read your Terms and Conditions?
A. Yes! You will find them here. Terms and Conditions
Q. How do I register with Foot Stompin’?
A. To register with Foot Stompin first click on ‘Login/Register’ in the blue box at the top right of your screen on any page. Complete the Registration Form - the compulsory fields are marked by a red * asterisk. We will then send you an e-mail containing a link which you click on to complete your registration. This link is valid for 24 hours.
Q. Do I need to register to buy something online from your website?
A. Yes. The information is required so that we can process any order you may place or contact you in connection with that order. Foot Stompin’ knows that you care how information about you is used and we appreciate your trust in us to do that carefully and sensibly. The information is only required so that we can process any order you may place or contact you in connection with that order.
Q. I’ve shopped with you before yet I’m getting an error message when I try to login with my email address and password. What am I doing wrong?
A. Have you changed your email address since you last visited Foot Stompin’? If so you will need to login with your old email address which will probably be the one we have on record and go to My Account where you can change it by clicking on “edit email address” . If you are still using the same email address, perhaps your password has changed? You can check the one we have on record by clicking ‘Password Reset’ on the login page. If neither of those options solves the problem contact us and we will do our best to help.
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